Mitework — Terms of Service
Last updated: April 18, 2026
Welcome to Mitework. Please read these Terms of Service ("Terms") carefully before using our website, mobile application, or related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
1. The Platform Is a Venue Only
Mitework is a neutral technology platform that connects two types of users:
- Requestors — individuals who post tasks they need help with; and
- Helpers — individuals who voluntarily choose to accept and perform those tasks.
Mitework does not employ, contract with, supervise, direct, control, manage, or guarantee any Helper or Requestor. We are not a party to any agreement, arrangement, or transaction between users. Mitework does not:
- Perform tasks;
- Deliver goods;
- Transport people or property;
- Verify, endorse, or vouch for any user, listing, description, price, review, or communication;
- Act as an employer, agent, broker, recruiter, escrow agent, or insurer.
Mitework's role is strictly limited to providing the software and venue through which users may discover each other and communicate. All decisions to post, accept, negotiate, perform, or decline a task are made solely and voluntarily by the users involved.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater), able to form a legally binding contract, and not barred from using the Platform under applicable law. By using Mitework, you represent and warrant that you meet these requirements.
3. User Accounts
You are responsible for:
- Providing accurate, current, and complete information;
- Maintaining the confidentiality of your login credentials;
- All activity that occurs under your account.
You agree to notify Mitework immediately of any unauthorized use of your account. Mitework is not liable for any loss or damage arising from your failure to protect your credentials.
4. User Conduct and Responsibility
You are entirely responsible for your own conduct and for any task you post, accept, or perform through the Platform. You agree that:
- You will comply with all applicable laws, regulations, and ordinances, including labor, tax, licensing, health, safety, and zoning laws;
- You will not post or accept any task that is illegal, fraudulent, dangerous, discriminatory, sexually explicit, or that violates the rights of any third party;
- You will not use the Platform to harass, threaten, defraud, or harm any person;
- You will exercise your own judgment and reasonable caution when meeting, interacting with, or engaging any other user, whether online or in person;
- You are solely responsible for evaluating the identity, trustworthiness, suitability, and qualifications of any user you choose to engage.
Mitework does not conduct background checks, identity verifications, reference checks, or skill assessments on any user unless expressly stated otherwise in a specific feature. Any information shown on a user's profile is self-reported and has not been independently verified by Mitework.
5. Tasks, Payments, and Independent Relationships
Any agreement between a Requestor and Helper — including the scope of work, price, timing, location, method of payment, and any other terms — is a direct and independent agreement between the two users. Mitework is not a party to that agreement.
- Helpers are independent individuals, not employees, agents, partners, joint venturers, or contractors of Mitework.
- Requestors are not customers or clients of Mitework with respect to the work performed by a Helper.
- Mitework does not set rates, guarantee completion, guarantee quality, handle disputes on the merits, or collect taxes on behalf of users.
You are solely responsible for determining and fulfilling any tax, withholding, reporting, insurance, and licensing obligations arising from your activity on the Platform.
6. Assumption of Risk
You understand and acknowledge that interactions arranged through the Platform — including meeting in person, entering private residences, transporting goods, handling personal property, and performing physical labor — carry inherent risks, including but not limited to:
- Personal injury, illness, disability, or death;
- Property damage, loss, or theft;
- Emotional distress;
- Financial loss;
- Exposure to unsafe, negligent, criminal, or fraudulent conduct by other users or third parties.
You voluntarily assume all such risks. Your decision to post, accept, or perform any task is made entirely at your own risk and based on your own independent judgment.
7. Disclaimer of Warranties
THE PLATFORM AND ALL CONTENT, LISTINGS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
To the fullest extent permitted by law, Mitework disclaims all warranties, including but not limited to:
- Warranties of merchantability, fitness for a particular purpose, and non-infringement;
- Any warranty that the Platform will be uninterrupted, secure, error-free, or free from viruses or other harmful components;
- Any warranty regarding the conduct, performance, honesty, accuracy, identity, trustworthiness, or legal capacity of any user;
- Any warranty regarding the quality, safety, legality, or suitability of any task, listing, or result thereof.
No advice or information obtained through the Platform creates any warranty not expressly stated in these Terms.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) MITEWORK, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE "MITEWORK PARTIES") SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, BODILY HARM, DEATH, EMOTIONAL DISTRESS, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF INCOME, LOST PROFITS, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:
1. Your use of, or inability to use, the Platform; 2. Any interaction, communication, transaction, or relationship between users; 3. The conduct, performance, negligence, or misconduct of any user or third party; 4. Any task posted, accepted, performed, canceled, or refused through the Platform; 5. Any content, listing, or information provided by any user; 6. Any loss, damage, theft, or destruction of property; 7. Any unauthorized access to or alteration of your data; 8. Any error, omission, delay, interruption, or defect in the Platform.
(b) The Mitework Parties' aggregate liability, if any, for all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of (i) the total amount you have paid to Mitework in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars (US$100).
(c) The limitations in this Section apply regardless of the legal theory asserted (contract, tort, strict liability, or otherwise) and even if the Mitework Parties have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, the exclusions and limitations above apply to the maximum extent permitted by law.
9. Release
You irrevocably release, waive, and discharge the Mitework Parties from any and all claims, demands, causes of action, losses, damages, costs, and expenses (including attorneys' fees) of every kind and nature, known and unknown, arising out of or in any way connected with:
- Any dispute, injury, loss, or damage involving another user;
- Any task posted, accepted, or performed through the Platform;
- Any act or omission of any user or third party.
If you are a California resident, you waive California Civil Code § 1542, which says:
"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
You waive any comparable statute or doctrine in your own jurisdiction.
10. Indemnification
You agree to defend, indemnify, and hold harmless the Mitework Parties from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
- Your use of the Platform;
- Your violation of these Terms;
- Your violation of any law or any right of any third party;
- Any task you post, accept, or perform;
- Any content you submit to the Platform.
11. No Guarantee of Users or Matches
Mitework makes no promise that any task will be accepted, performed, or completed, that any Requestor will be matched with a Helper (or vice versa), or that the Platform will produce any particular result. Availability of users depends entirely on third parties outside of Mitework's control.
12. Disputes Between Users
Any dispute, disagreement, claim, or controversy between users — including but not limited to disputes over payment, work quality, damage, injury, or refunds — is strictly between the users involved. Mitework is not obligated to mediate, arbitrate, investigate, or resolve any such dispute. If Mitework elects, in its sole discretion, to assist in any way, such assistance does not create any duty or ongoing obligation.
13. Prohibited Uses
You may not use the Platform to:
- Post tasks involving weapons, controlled substances, adult content, gambling, or other unlawful activities;
- Circumvent, disable, or interfere with security-related features;
- Scrape, crawl, or collect data from the Platform without written permission;
- Impersonate any person or misrepresent your identity or affiliation;
- Transmit viruses, malware, or harmful code;
- Use the Platform for any purpose that is unlawful, harmful, or prohibited by these Terms.
Mitework reserves the right to suspend, restrict, or terminate any account at any time, with or without notice, at its sole discretion.
14. Intellectual Property
All content, trademarks, logos, designs, and software associated with the Platform are the property of Mitework or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purposes. All other rights are reserved.
15. Privacy
Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.
16. Modifications
Mitework reserves the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on the Platform and updating the "Last updated" date above. Continued use of the Platform after any modification constitutes acceptance of the revised Terms.
17. Termination
Mitework may suspend or terminate your access to the Platform at any time, with or without notice or cause. You may terminate your account at any time by ceasing use of the Platform and requesting account deletion. All provisions of these Terms that by their nature should survive termination shall survive, including Sections 4–10, 12, and 18.
18. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles.
Any dispute between you and Mitework arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in San Francisco, California. You and Mitework each waive the right to a trial by jury and the right to participate in any class action, collective action, or representative proceeding. If arbitration is unavailable or unenforceable, exclusive jurisdiction and venue shall lie in the state and federal courts located in San Francisco County, California.
19. Miscellaneous
- Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mitework.
- Severability. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.
- No Waiver. Mitework's failure to enforce any right or provision is not a waiver of that right or provision.
- Assignment. You may not assign these Terms without Mitework's prior written consent. Mitework may assign these Terms at any time.
- Headings. Section headings are for convenience only and do not affect interpretation.
20. Contact
Questions about these Terms may be sent to: support@mitework.com
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ASSUMPTION-OF-RISK, RELEASE, LIMITATION-OF-LIABILITY, AND ARBITRATION PROVISIONS.
⚠️ Disclaimer: This document is a general-purpose template drafted for a pre-launch MVP. It is not legal advice and has not been reviewed for compliance with the specific laws of your jurisdiction. Before launching Mitework publicly, have this document reviewed and customized by a licensed attorney in your operating jurisdiction(s). Worker-classification rules (especially California AB5 / similar state laws), consumer-protection statutes, and platform-liability law vary significantly by location and change frequently.